Was taking a support call from a merchant. They apparently have an issue with taking orders when they are offline.

Sometimes the payment fails and they end not being able to re-run the charge.

Merchant is requesting a stronger notice when the payment has not succeeded so that they can manage the risk better.

asked 2015-11-15 15:53:27 -0500

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Do you mean that the payment transaction is failing and its not being notified ?

q_factor gravatar image
q_factor 2015-11-24 06:07:08 -0500

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In this case, the device was offline and the card authorization came back as failed later on.

Merchant wanted more of an alert notifying them when a card auth is being done offline so that they could make a decision on whether to ask for cash payment or not.

answered 2015-11-25 00:23:00 -0500

skymasterson gravatar image